These Terms and Conditions govern the use of the FreshZed platform by customers, riders, and partners. By using FreshZed, you agree to the terms below.
1. About FreshZed
FreshZed is a delivery platform that connects businesses with fresh produce suppliers and independent delivery riders. FreshZed facilitates ordering, payment processing, delivery coordination, and support but does not own or operate farms or shops.
2. Customer Accounts (Hotels and Businesses)
Eligibility
FreshZed is available to registered businesses only. Individual consumer use is not supported at this stage.
Account Responsibility
You are responsible for:
- Keeping your login details secure
- Ensuring order details are accurate
- Confirming delivery locations and contact numbers
FreshZed is not responsible for delays or issues caused by incorrect information provided by the customer.
3. Ordering and Pricing
Item Pricing
Item prices include a small service uplift applied by FreshZed. This uplift helps cover:
- Platform operating costs
- Payment processing fees
- Customer support
- System maintenance
Platform Fee
Each order includes a flat platform service fee. This fee supports:
- Platform availability
- Order management systems
- Dispute handling
- Ongoing development
Delivery Fees
Delivery fees are calculated based on:
- Distance between supplier and delivery location
- Total weight of the order
- A base delivery charge
Longer or heavier deliveries cost more due to increased rider effort and fuel usage.
Distance Limits
- Orders within the standard delivery radius are accepted automatically
- Orders beyond the soft distance limit may incur higher delivery fees
- Orders beyond the hard distance limit may require manual approval or be declined
These limits protect delivery reliability and rider availability.
4. Payment Terms
Customer Payments
Customers pay FreshZed directly through supported payment methods, including mobile money and bank transfers where available.
Payment Timing
Orders must be paid before delivery is completed unless explicitly agreed otherwise.
Payment Processing
FreshZed uses third-party payment processors. While we aim for reliability, FreshZed is not responsible for outages or delays caused by payment providers.
5. Rider Payments
Rider Status
Riders are independent contractors, not employees of FreshZed.
Rider Earnings
Rider payouts are calculated using:
- A base delivery fee
- Distance travelled
- Total order weight
This ensures fair compensation for both short and long deliveries.
Proof of Delivery
Riders must upload proof of delivery for payment to be released.
Payment Release
Rider payments are released only after:
- Successful delivery
- Proof of delivery confirmation
- Order status marked as completed
Payments are sent to the rider's registered mobile money number.
6. Order Changes, Cancellations, and Refunds
Before Shopping Begins
Orders cancelled before shopping begins may qualify for a full refund.
After Shopping or Delivery Starts
If shopping or delivery has begun:
- Item refunds may be limited
- Platform and delivery fees may be retained
- Rider compensation may still apply
Each case is reviewed individually.
Failed Deliveries
If a delivery fails due to customer unavailability or incorrect details, delivery fees may still apply.
7. Platform Responsibilities
FreshZed aims to:
- Display accurate pricing
- Coordinate reliable delivery
- Support fair treatment of riders and customers
- Exact delivery times
- Product availability in all cases
- Zero delays due to weather, traffic, or supplier issues
8. User Conduct
Users must not:
- Abuse staff, riders, or suppliers
- Use the platform for unlawful activity
- Attempt to bypass payment systems
- Manipulate pricing or delivery data
Accounts may be suspended or terminated if misuse is detected.
9. Limitation of Liability
FreshZed is not liable for:
- Indirect or consequential losses
- Loss of business profits
- Delays beyond reasonable control
Our liability is limited to the value of the affected order.
10. Data and Privacy
FreshZed collects and stores data necessary to operate the platform, including:
- Account details
- Order history
- Delivery records
Data is handled in line with applicable data protection laws.
11. Changes to Terms
FreshZed may update these terms from time to time. Continued use of the platform constitutes acceptance of updated terms.
12. Governing Law
These terms are governed by the laws of Zambia.